Privacy Policy.

01Overview

Unsaid Melody respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, place an order, contact us, or use our personalised song creation service.

By using our website or placing an order, you agree to the handling of your personal information as described in this Privacy Policy.

02Information We Collect

We may collect personal information including:

• your name
• email address
• phone number, WhatsApp, WeChat, or other contact details if provided
• order details
• payment confirmation details
• song preferences, including style, language, occasion, delivery timing, and notes
• stories, messages, names, lyrics, references, memories, or personal details you submit for song creation
• communications between you and Unsaid Melody
• website usage information, such as pages visited, device type, browser type, approximate location, referral source, and interactions with our website

We do not intentionally request sensitive personal information. However, because our service is based on personalised stories, you may choose to include personal or sensitive details in your song brief. You should only provide information that you are comfortable sharing for the purpose of creating your song.

03Information About Other People

If you submit information about another person, including their name, story, relationship, memory, voice note, image, message, or personal details, you confirm that you have the right or permission to provide that information to us.

You are responsible for ensuring that the information you submit does not breach another person's privacy, confidentiality, intellectual property rights, or other legal rights.

04How We Use Your Information

We use your personal information to:

• process and manage your order
• create, review, edit, and deliver your personalised song
• contact you about your order, payment, revisions, delivery, or support
• provide customer service
• improve our website, order process, services, and customer experience
• prevent misuse, fraud, harmful requests, or unlawful activity
• manage records, disputes, complaints, legal rights, and compliance obligations
• meet tax, accounting, legal, and business administration requirements

We do not sell your personal information.

05Personalised Song Briefs and Stories

Customer-submitted stories, names, messages, memories, and song briefs are used to create and deliver the requested song.

We will not intentionally publish, share, or use your submitted story or final song for marketing, portfolio, social media, advertising, or public display unless you give us permission.

06Payments

Payments may be processed by third-party payment providers, such as Stripe or other secure payment platforms.

We do not store full payment card numbers, CVC codes, or complete card details on our own systems.

Payment providers may collect, process, and store payment information according to their own privacy policies, security standards, and legal obligations.

07Third-Party Service Providers

We may use trusted third-party service providers to help operate our business, including:

• website hosting providers
• form and order management tools
• email and communication providers
• payment processors
• file storage and delivery services
• analytics and performance tools
• creative, production, editing, delivery, and workflow tools
• fraud prevention, security, legal, accounting, or business administration providers

These providers may access or process personal information only as reasonably needed to provide services to us or to help us deliver services to you.

08International Processing

Unsaid Melody may serve customers in different countries. Some of our service providers may process or store information outside Australia.

By using our website or placing an order, you understand that your information may be processed in Australia, New Zealand, the United States, the United Kingdom, the European Union, or other countries where we or our service providers operate.

Where required, we take reasonable steps to ensure personal information is handled consistently with applicable privacy obligations.

09Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include secure service providers, restricted access, password protection, account security controls, and reasonable administrative, technical, and organisational safeguards.

However, no website, email system, payment system, file storage system, or online transmission is completely secure. We cannot guarantee absolute security.

10Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including order fulfilment, customer support, legal protection, dispute management, tax, accounting, compliance, and business record purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, unless we are required or permitted by law to retain it.

11Access, Correction, and Deletion Requests

You may contact us to request access to, correction of, or deletion of your personal information.

We may need to verify your identity before responding.

We may refuse or limit a request where permitted by law, including where information must be retained for legal, tax, accounting, fraud prevention, dispute management, security, or business record purposes.

12Marketing Communications

We may contact you about your order or service-related matters.

We may send marketing emails only where permitted by law or where you have agreed to receive them.

You can unsubscribe from marketing communications at any time. Even if you unsubscribe from marketing emails, we may still send service-related messages about your orders, payments, delivery, support, or legal notices.

13Children and Young People

Unsaid Melody may be used by children and young people to create music, but users under 18 should use the service with the involvement and permission of a parent or guardian.

If a user is under 13, a parent or guardian must place the order, provide contact and payment details, and approve any personal information submitted.

Parents and guardians are responsible for helping children decide what stories, names, messages, memories, images, recordings, or other personal details are appropriate to share.

We do not knowingly collect contact or payment information directly from children under 13 without parent or guardian involvement. If you believe a child has provided personal information without appropriate permission, please contact us at hello@unsaidmelody.com.

14Privacy Complaints

If you have a privacy question, concern, or complaint, please contact us first so we can try to resolve it.

We may ask for more information to understand your concern and verify your identity.

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your country.

15Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with the updated effective date.

16Contact Us

For privacy questions, requests, or complaints, contact:

• Unsaid Melody
• Email: hello@unsaidmelody.com