You chose: Pop Ballad
Contact Us
Have a question, idea, or just want to say hello?
Send us a message and we’ll get back to you as soon as possible.
We’ll only use your details to respond to your enquiry.
Thanks for getting in touch. We’ll get back to you as soon as we can.
Privacy Policy
This explains what information we collect, why we need it, who may process it, and the choices you have.
Last updated 14 May 2026We may collect your name, email and other contact details you provide, order and payment-confirmation details, song preferences, delivery information, communications with us, and basic website usage information.
Because songs are personalised, your brief may also contain names, stories, messages, memories, lyrics, references or other personal details. Please only share information you are comfortable providing for creation of your song.
If you give us information about another person — such as their name, story, message, image, recording or personal details — you confirm that you have the right or permission to provide it. You are responsible for ensuring your submission does not breach another person’s privacy, confidentiality, intellectual-property or other legal rights.
We use information to process your order, create and deliver your song, communicate about payment, revisions, delivery or support, improve our service, prevent misuse or fraud, manage disputes and records, and meet legal, tax, accounting and business obligations.
We do not sell your personal information.
Your submitted stories, names, messages, memories and song brief are used to create and deliver the song you requested. We will not intentionally publish or use your submitted story or final song for marketing, portfolio, social media, advertising or public display unless you give us permission.
Payments may be processed by third-party payment providers such as Stripe. We do not store full payment card numbers, CVC codes or complete card details on our own systems. Payment providers handle payment information under their own privacy and security practices.
We may use trusted providers for website hosting, forms and order management, email, payments, file storage and delivery, analytics, creative and production tools, security, legal, accounting and administration. They may process information only as reasonably needed to provide those services.
Some providers may process or store information outside Australia, including in countries where we or our service providers operate. We take reasonable steps to handle personal information consistently with applicable privacy obligations.
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. No online system can be guaranteed completely secure.
We keep information only for as long as reasonably necessary for order fulfilment, support, legal protection, disputes, tax, accounting, compliance and business records. When it is no longer required, we take reasonable steps to delete, destroy or de-identify it unless retention is required or permitted by law.
You may ask to access, correct or delete your personal information. We may need to verify your identity and may retain information where permitted or required for legal, tax, accounting, fraud-prevention, dispute, security or business-record purposes.
Marketing emails are sent only where permitted or agreed to, and you can unsubscribe at any time. Service messages about orders, payments, delivery, support or legal notices may still be sent.
Users under 18 should use the service with the involvement and permission of a parent or guardian. If a user is under 13, a parent or guardian must place the order, provide contact and payment details, and approve personal information submitted.
If you have a privacy question, request or complaint, contact us at hello@unsaidmelody.com. If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your country.
We may update this Privacy Policy from time to time. Any updated version will be posted on our website with a revised effective date.
Privacy questions? hello@unsaidmelody.com
FAQ
Quick answers to the most common questions about creating, receiving and refining your song.
No. You only need to tell us your story. We handle lyrics, melody, style, and production.
Unsaid Note is delivered within 24 hours. Unsaid Song and Unsaid Story are delivered within 48 hours.
Yes. Your story and song are private. We never publish or share them without your explicit permission.
Yes. You can suggest a style, mood, genre, or reference feeling. If you are unsure, we choose what best serves the story.
Unsaid Song includes one small revision. Unsaid Story includes two revisions. The revision should refine the song, not restart the story from scratch.
The final site should connect the selected package to secure checkout. For this handoff layout, the CTA can be wired to the existing Stripe or order form flow.
Terms & Conditions
These terms explain what you can do with a delivered song, what you are responsible for, and how orders, revisions and refunds work.
Last updated 2 September 2026Your purchase includes broad ongoing rights to enjoy, share and use the final delivered song. You may use it for private listening, gifting, family sharing, weddings, birthdays, anniversaries, tributes, personal videos, events, personal social media, your own website, organic social media, and content that promotes you or your own business.
You may also use the song in your own monetised social or creator content. These included rights do not allow you to resell or sublicense the song, sell copies of it as a standalone product, distribute it as your own commercial music release, use it in paid advertising, or license it for third-party client work.
An Extended Commercial Licence is only required for uses beyond the rights already included with your purchase. This includes paid advertising, third-party client work, broadcast or film/game synchronisation, resale or sublicensing, large-scale commercial campaigns, or releasing and distributing the song as a standalone commercial music product.
An Extended Commercial Licence gives permission from Unsaid Melody for the specific permitted use, but does not guarantee copyright registration, platform approval, monetisation approval, advertising approval or freedom from all third-party claims.
After full payment and delivery, you receive a non-exclusive, perpetual, worldwide licence to use the final delivered song under the included rights described in these Terms. If you purchase an Extended Commercial Licence, those additional rights also apply.
Unless separately agreed in writing, you receive usage rights rather than a formal copyright assignment. Unsaid Melody retains rights not expressly granted and may keep internal drafts, prompts, notes, working files and production materials.
You confirm that names, stories, messages, lyrics, images, recordings, references and other material you submit are provided lawfully and with any required rights, permission and consent.
Do not submit unlawful, harmful, abusive, defamatory, privacy-invasive or unauthorised third-party content, including copyrighted lyrics, melodies, recordings, celebrity voice requests or brand material you do not have the right to use.
We may reject, cancel, refuse or request changes to an order that we reasonably believe is harmful, offensive, abusive, misleading, defamatory, discriminatory, privacy-invasive, unlawful or inconsistent with the purpose of Unsaid Melody.
We may also rewrite, soften, restructure or remove submitted wording to improve grammar, rhythm, musical quality, emotional tone, cultural suitability and legal safety. Final lyrics may therefore differ from the exact wording you submit.
Unsaid Melody may use third-party creative, production, editing, vocal, sound, hosting and delivery tools. We take reasonable care to use tools and account types that permit the intended use, but cannot guarantee copyright protection, platform approval, monetisation approval or freedom from all third-party claims.
For high-risk commercial uses such as major paid campaigns, broadcast, political content, large commercial releases or substantial client work, an Extended Commercial Licence may be required and independent legal advice should be considered before use.
Revisions are limited to reasonable changes within the scope of the original order. A revision does not include a completely new song, story direction, receiver, language, genre, vocal style or materially different intended use unless separately agreed.
Delivery times are estimates unless expressly guaranteed. Your song is delivered on a private page with a downloadable audio file. Please download and keep a copy; private page access is available for 30 days after delivery.
We are not responsible for delays caused by incomplete information, unclear instructions, missing approvals, payment issues, third-party platforms, technical issues or events outside our reasonable control.
After delivery, you are responsible for how the song is used, shared, published, uploaded, distributed, performed or monetised, and for checking the rules of any platform, advertiser, publisher, broadcaster, employer, client or other service involved. Use outside the included rights requires our prior permission or an Extended Commercial Licence.
We do not guarantee any emotional, relationship, audience, social media, commercial, promotional, financial, copyright or platform outcome.
Because each song is custom-made, refunds are not available once production has started, except where required by applicable consumer law. A cancellation requested before production starts may be refunded at our discretion.
If there is a service problem, contact us within the stated revision or support period so we can assess an appropriate correction, replacement, revision or other remedy. Nothing in these Terms removes rights that cannot legally be excluded.
To the extent permitted by applicable consumer law, Unsaid Melody is not liable for indirect, incidental, consequential, emotional, reputational, commercial, financial, legal or platform-related loss arising from submitted content, the service or use of the final song.
You agree to indemnify Unsaid Melody for claims, loss, damage, cost or liability arising from your submitted content, breach of these Terms, infringement of third-party rights, unlawful or unauthorised use, or use outside the rights granted under these Terms. The indemnity is capped at the amount paid for the relevant song, except for third-party intellectual-property infringement, confidentiality or privacy breaches, unlawful conduct, fraud, intentional misuse or use outside the rights granted.
Unsaid Melody may update these Terms from time to time. The Terms that apply to an order are the Terms available when that order is placed, unless a change is required by law or by a third-party platform used to provide the service.
Unsure whether your intended use needs an Extended Commercial Licence? hello@unsaidmelody.com